Agency Audits: How to Create Efficient, Profitable and Defensible Workflows

Does the word “audit” give you night sweats? Instructor Kym Martell taps into her decades of experience auditing agencies to discuss why welcoming an audit might be the best decision your agency can make. She’ll discuss best practices of agency auditing and how it will identify workflow deficiencies, E&O exposures, lost profitability, and the strengths your agency can build upon.  

Speaker: Kym Martell, CRM, CIC, CRIS, AAI, MLIS 

CE Hours: 3 hrs. 
As a North Carolina provider, IIANC will only file CE for participants with a NC residence license.  

When: Tuesday May 19, 2026 9 AM - 12 PM

Location:    Online
Links to join this webinar will be sent 1 business day prior to the start of the course. Information on how to access this webinar will be provided in your confirmation email.

Price:   Members:  $69
            Non-Members:  $99