Foundations: Best Practices CSR Communication

This learning path helps CSRs master essential communication skills. Topics cover personal time management, balancing customer priorities, strategies for engaging and resolving conflict, and sales basics, including active listening and uncovering customer needs. Interactive elements and assessments ensure effective learning and application.

The courses are listed in a recommended sequence to support your learning, but you're free to create your own journey and take them in any order you choose.

Courses include: 

1. Time Management Essentials

2. Effective Client Management

3. Communication Excellence: Strategies for Engaging, Listening, and Resolving Conflict

4. Strategic Cross-Selling for Account Managers