NC Interns and Unlicensed Staff Role Based Learning Path

Build a strong foundation in the insurance industry while developing the communication, technology, and professional skills needed to contribute effectively in an agency environment. Learn insurance fundamentals, agency operations, client relationship management, and professional communication techniques, while gaining practical skills for collaboration, productivity, workflow management, and the effective use of technology. Participants will also strengthen professionalism, business etiquette, emotional intelligence, and client service skills to support agency teams and deliver exceptional customer experiences.

Included pacing guides provide three pacing options based on the number of hours you can dedicate to coursework each week. While the recommended course order is designed to support a logical learning progression, it is not required. Use these schedules to maintain a consistent pace and successfully complete the learning path.

A completion certificate is awarded upon successful completion of all courses.